We want you to love your Willow purchase! 🤍 If something doesn’t work out, please review our exchange and return options below.
Exchanges & Store Credit
Eligible items may be exchanged for another item of equal value within 14 days of purchase.
Prefer to choose something later? Store credit may be issued for the value of your eligible returned item.
Return Requests & Refunds
Willow Boutique does not offer refunds. Eligible returns will be issued as store credit only.
Please contact Willow Boutique before sending your return back.
Return shipping costs are the responsibility of the customer. Once received, your item will be inspected to ensure it meets our return requirements.
Willow Boutique reserves the right to refuse returns that do not meet these requirements.
Return Conditions
All items being returned or exchanged must:
- Be within 14 days of purchase
- Be in their original condition
- Be unworn and unaltered
- Have all original tags and packaging intact
Final Sale & Excluded Items
The following items are not eligible for return, exchange or store credit:
- Sale items
- Intimates
- Jewelry
- Body care products
- Hair accessories
Shipping & Delivery Fees
Original shipping and delivery charges are non-refundable.
If your original order qualified for free shipping, a $10 shipping fee will be deducted from your refund or store credit.
If your original order qualified for free local delivery, a $6 delivery fee will be deducted from your refund or store credit.
Return shipping costs are the responsibility of the customer.
Willow Rewards Points
If Willow Rewards points were redeemed for a discount on your purchase, those points cannot be refunded.
Questions About a Return?
Please contact the Willow team before returning your item so we can help you with the next steps. 💕